Shipping policy

RoadSpec Parts ships only to physical street addresses in the 48 contiguous United States. We do not ship to P.O. boxes, Alaska, Hawaii, U.S. territories or destinations outside the United States.

Order handling

  • Orders normally require 2–3 business days for handling before shipment.
  • Business days are Monday through Friday, excluding U.S. federal holidays.
  • Handling time is separate from carrier transit time. Orders placed after normal business hours, on weekends or on holidays begin processing on the next business day.
  • If an item cannot be shipped, we will contact you and cancel or refund the affected item as appropriate.

Transit and delivery estimates

  • Estimated transit time is 7–10 business days after the carrier accepts the shipment.
  • Delivery dates are estimates, not guarantees. Weather, carrier disruptions, address issues and oversized-freight scheduling can cause delays.
  • Tracking is provided when available and can take up to 48 hours after dispatch to show the first carrier scan.
  • Large, heavy or unusually shaped parts may require freight service, a valid delivery phone number and an appointment.
  • An order may arrive in more than one package.

Address requirements

You must provide a complete and deliverable physical street address. We are not responsible for delays or additional carrier charges caused by an incomplete or incorrect address supplied at checkout. Contact us immediately if an address needs correction; a change cannot be guaranteed after fulfillment begins.

Damage, loss and delivery issues

Inspect the package and part promptly. If a shipment arrives damaged, contains the wrong item or is materially different from the listing, keep the item and all packaging and contact us within 48 hours of delivery. Include the order number, RoadSpec SKU, shipping-label photo, packaging photos and clear photos of the part and issue. Do not discard packaging or return the item before receiving instructions.

If tracking shows delivered but the package cannot be found, check the delivery location, household members and neighbors, then contact the carrier and RoadSpec Parts promptly. Carrier investigations and claims can take additional time.

RoadSpec Parts does not reimburse installation, diagnostic, programming, calibration, labor, towing, storage, rental-vehicle or other consequential costs.