Shipping policy

Customer-facing brand: RoadSpec Parts
Legal operator: Efforest Company Limited
Business address: Unit B, 12/F, 28 Yee Wo Street, Causeway Bay, Hong Kong Island, Hong Kong SAR
Support: support@roadspecparts.com · +852 3169 0997

Efforest Company Limited is the legal operator and seller of record for every order placed on roadspecparts.com, and is responsible for order and shipping support.

RoadSpec Parts ships only to physical street addresses in the 48 contiguous United States. We do not ship to P.O. boxes, Alaska, Hawaii, U.S. territories or destinations outside the United States.

Handling choices

  • Standard handling is included: allow 3–4 business days before carrier handoff.
  • Priority handling is $4.99 per order: allow 1–2 business days before carrier handoff. Priority handling shortens handling only; it does not shorten carrier transit or guarantee a delivery date.
  • For handling, business days are Monday through Friday, excluding U.S. federal holidays.

Shipping rates and delivery estimates

  • Standard shipping starts at $12.99 per order. The available rate is shown at checkout; heavier or oversized parts may cost more.
  • Estimated carrier transit is 5–7 calendar days after carrier acceptance.
  • Calendar-day transit includes weekends and U.S. federal holidays. Actual carrier movement or delivery may still vary by service and destination.
  • The estimated arrival range combines the applicable handling period first, followed by the 5–7 calendar-day carrier transit period. Standard orders use 3–4 business days of handling; priority orders use 1–2 business days of handling.
  • Dates are estimates, not guarantees. Weather, carrier disruptions, address issues and oversized-freight scheduling can cause delays.
  • Tracking can take up to 48 hours after dispatch to show its first carrier scan.

Order review and dispatch

The confirmation email records the ordered listing and RoadSpec SKU. We may request the VIN, original part number or vehicle options when identity details are missing. If the recorded details suggest an obvious conflict, our order team may contact you before dispatch. This review assists with comparison but is not a fitment guarantee.

As part of dispatch, we send photos of the unit being packed and the tracking information. Dispatch photos provide a shipment record and are not an approval hold. Unless we expressly tell you that the order is on hold, an unanswered call or email will not delay shipment.

Delays and address requirements

If we cannot ship within the stated handling period, we will contact you with a revised date and the available options, including cancellation and refund where applicable. You must provide a complete and deliverable physical street address.

Damage, loss and delivery issues

Inspect the package and part promptly. If a shipment arrives damaged, contains the wrong item or is materially different from the listing, keep the item and all packaging and contact us within 48 hours. Include the order number, RoadSpec SKU, shipping-label photo, packaging photos and clear photos of the issue. Do not return the item before receiving instructions.

RoadSpec Parts does not reimburse installation, diagnostic, programming, calibration, labor, towing, storage, rental-vehicle or other consequential costs.