Refund policy

Eligible items may be requested for return within 30 calendar days after confirmed delivery. A return authorization is required before sending an item back.

Start a return

Contact us with the order number, RoadSpec SKU, reason for the request, the number printed on the original vehicle part when fitment is involved, and clear photos of the received part, identifying labels, connectors and shipping packaging when damage, incorrect item or condition is involved.

Do not ship a return to the sender address on the parcel or send it collect-on-delivery. We will provide the approved return address and instructions after reviewing the request.

Return eligibility

  • The item must be returned in the condition received, with RoadSpec identification marks, manufacturer labels and all included components intact.
  • Installed, altered, disassembled, programmed, tampered, incomplete or buyer-damaged items may be ineligible unless the item was materially misdescribed or applicable law requires otherwise.
  • A programming, coding, calibration or anti-theft relearn requirement does not by itself establish that an electronic part is defective.
  • Items clearly marked final sale are not eligible for a change-of-mind return, except where applicable law requires a remedy.

Return shipping and original shipping charges

  • If we sent the wrong item, or an item is materially different from its listing, we will review the evidence and provide an appropriate remedy, including a prepaid return label when a return is required.
  • For buyer remorse, an incorrect customer diagnosis, an address refusal or a fitment mistake, the customer is responsible for return shipping. Original and expedited shipping charges are not refundable unless required by law or the return resulted from a RoadSpec Parts error.
  • Use trackable shipping and suitable packaging. The customer is responsible for loss or damage occurring during a customer-arranged return.

Inspection and refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Allow up to 5 business days for inspection and processing. Banks and payment providers can require an additional 5–10 business days to post the credit.

RoadSpec Parts does not reimburse installation, diagnostic, programming, calibration, labor, towing, storage, rental-vehicle or other consequential costs. This policy does not limit rights that cannot be excluded under applicable law.

Cancellations and exchanges

Contact us as soon as possible to request cancellation. Cancellation cannot be guaranteed after fulfillment begins. We do not hold replacement inventory for exchanges; when an alternative item is available, you may place a new order after the original return is approved.