Refund policy

Customer-facing brand: RoadSpec Parts
Legal operator: Efforest Company Limited
Business address: Unit B, 12/F, 28 Yee Wo Street, Causeway Bay, Hong Kong Island, Hong Kong SAR
Support: support@roadspecparts.com · +852 3169 0997

Efforest Company Limited is the legal operator and seller of record for every order placed on roadspecparts.com, and is responsible for cancellations, returns and refunds.

Eligible items may be requested for return or replacement within 30 calendar days after confirmed delivery. Replacement is subject to availability, and a return authorization is required before sending an item back.

Start a return

Contact us with the order number, RoadSpec SKU, reason for the request, the number printed on the original vehicle part when fitment is involved, and clear photos of the received part, labels, connectors and packaging when damage, incorrect item or condition is involved.

Do not return an item to the parcel sender address or send it collect-on-delivery. We provide the approved return address and instructions after review.

Return eligibility

  • The item must be returned in the condition received, with RoadSpec identification marks, manufacturer labels and all included components intact.
  • Installed, altered, disassembled, programmed, tampered, incomplete or buyer-damaged items may be ineligible unless the item was materially misdescribed or applicable law requires otherwise.
  • A programming, coding, calibration, security-code or anti-theft relearn requirement does not by itself establish that an electronic part is defective.
  • Items marked final sale are not eligible for a change-of-mind return, except where applicable law requires a remedy.

Return shipping, fees and original charges

  • If we sent the wrong item or the item is materially different from its listing, we will review the evidence and provide an appropriate remedy, including a prepaid return label when required.
  • For buyer remorse, change of mind, an incorrect customer diagnosis, address refusal or fitment mistake, the customer pays return shipping.
  • A 25% restocking fee is deducted from the merchandise refund for an approved change-of-mind or no-longer-wanted return. It is not charged when the return results from a RoadSpec Parts error or where prohibited by law.
  • Original shipping and priority-processing charges are not refundable unless required by law or the return resulted from a RoadSpec Parts error.
  • Use trackable shipping and suitable packaging. The customer is responsible for loss or damage during a customer-arranged return.

Inspection and refund timing

Approved refunds are issued to the original payment method after receipt and inspection. Allow up to 5 business days for inspection and processing; payment providers may require another 5–10 business days to post the credit.

RoadSpec Parts does not reimburse installation, diagnostic, programming, calibration, labor, towing, storage, rental-vehicle or other consequential costs. This policy does not limit rights that cannot be excluded under applicable law.

Cancellations and replacements

Contact us as soon as possible to request cancellation. Cancellation cannot be guaranteed after fulfillment begins. A replacement depends on available matching inventory; if none is available, an approved refund may be issued instead.

Radio and Security Codes

RoadSpec Parts does not directly generate or provide radio or security codes. Please contact your nearest local dealership to obtain the code. On request, we are happy to provide the donor vehicle’s VIN for the dealer to look up and release the code.